Short ticketing – open barrier travel

It was reported recently that South West Trains were conducting a crackdown on short ticketing. Hundreds of passengers each year obtain our advice and assistance when they have been accused of fare evasion. Often this can be using a discount pass belonging to another or which they are not eligible to use,  however another such … Continued

Rail companies urged to not penalise genuine purchase errors

  In recent months there have been media reports of Railway companies seeking to prosecute commuters for travelling with invalid tickets when genuine errors made when purchasing tickets. Sam , a commuter was travelling using his 16-25 railcard on a journey that only allowed the discounted fare to be applied after 10am. He was unaware … Continued